At AutoASAP, customer satisfaction is our priority. We strive to provide high-quality automotive parts and accessories. If you are not completely satisfied with your purchase, please review our Refund Policy below.

Company Information

AutoASAP
1319 Grand Ave
Spring Valley, CA 91977
Phone: (818) 245-7604

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused, uninstalled, and in its original condition.
  • Is returned in the original packaging with all included accessories and documentation.
  • Has not been damaged due to misuse, improper installation, or customer handling.
  • Is accompanied by proof of purchase or order confirmation.

AutoASAP reserves the right to inspect all returned items before approving a refund or exchange.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Electrical or electronic automotive components.
  • Special-order or custom-order parts.
  • Clearance or final sale items.
  • Installed, used, or modified products.
  • Products missing original packaging or accessories.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging, if applicable.

If the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and instructions.
  4. Securely package the item and return it as instructed.

Returns sent without prior authorization may experience processing delays or may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received the wrong item or a defective product, we may offer an exchange for the same item, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The item is confirmed to be defective.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of items lost in transit.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the standard return process if eligible.

Manufacturer Warranty

Some products may include a manufacturer’s warranty. Warranty claims are subject to the manufacturer’s terms and conditions and may require direct communication with the manufacturer.

Changes to This Refund Policy

AutoASAP reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

AutoASAP
1319 Grand Ave
Spring Valley, CA 91977
Phone: (818) 245-7604